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Try to rise above it. You’d probably love to refuse rude customers with a simple turn of your thumb, like a Roman emperor. share. Show her how valuable you are to her and to the team. (Edit. It's not even natural. And now the employee feels like it the right thing and it normal. The u/Rude_Employer community on Reddit. This article lists reasons why consumers may regret being rude to people who provide customer service. Pink. A place to exchange stories about your daily experiences in brick & mortar retail. So that's it, right? This thread is archived. May 25, 2016. But it was the bare minimum and it's the only time I've ever complained about service. Underneath those princess gowns and oversized character heads are just regular people trying to earn a paycheck. Close. Sort by. Similarly, employees tend to "get back" at a customer who's been extra rude by making their drink with decaf instead of regular — after all, what better way to get back at someone than to deprive them of their caffeine buzz? So if the manager is rude and give rude service so will the employee do the same to an customer. "SWIPE. Sadly, it's one of the basic truths of working anywhere. I guess she assumed I was gonna sit there and drink coffee and take up a table and then leave a shitty tip. What was the rudest employee you've ever encountered at a business? Email is just a text which makes impossible to hear a tone of voice or see people’s facial expressions. Conversation Tip When a customer asks you for help, an example of excellent service would be to … I'm not a big sandwich guy and I don't really know what's good with what so the only time I ever go there is when I'm with others who want it. 13 Ways You Don't Realize You're Being Rude. Although she never responded directly to my question, she did let out a huge sigh as she gave a full head eye roll. I had a customer get riled at me because I was serving another customer and I happened to slightly block his way so he couldn't take up the entire aisle with his huge mobility scooter. Well, she swiped the bottles, but they were just sitting there. Not ten minutes after jumping back on my till, my manager comes up to me and reprimands me for being rude and obnoxious towards a customer. She and the assistant are who everyone, who enters our office/business sees, and she has been rude to employees along with people who come into our business. As anybody who’s worked in customer service will know, rude people can try the patience of even the saintliest of people. Oh, she assumed I was going to pay with plastic and was ready to charge me what the register said, but she didn't. It's common, but so wrong. To some customers, "not the answer I wanted to hear" = "rude employee". I politely inform her that I was just jumping off but that my colleague one till away would be able to serve her, due to the quietness of the store. Press J to jump to the feed. Went to an IHOP between classes to grab a bite and ordered coffee and an angry waitress slammed half a carafe of cold coffee on the table in front of me and stomped off. Her hand went up, brow furrowed, and she shouted "Get back!" No matter the specific behavior, your employee is clearly rubbing people the wrong way. Being the optimist I am, I decided a job in retail would help this, and although it has; this one experience really sticks with me. This "rude" thank you: ... a regular the local employees greeted by name, piped up and said, 'Well then maybe you should go the fuck back to New York.' /s. Subway was a shitty job. Finally, another employee who was more knowledgeable than me happen to pass by and the woman's attention turned to grab that other employee who could possibly do better than me an incompetent employee. Because literally anything you say to a customer can be "rude", depending on the customer. It's like "Oh, I'm sorry I'm buying something from the store you work at that keeps you employed.". 3. After standing there like a jackass for a little bit, I asked if her line was actually open. It still baffles me how the words "Sorry, I'm just jumping off the till, but there's an empty till just there." 4 years ago. Best moment I've ever had at work." By Carolyn Steber. It provides quotes from front-line staff about how they deal with rude customers. The user said that customers tend to make things harder for the employee checking cards by doing things like "not showing their card, blocking the entrance when taking out their card," or forgetting their card and trying to get in anyway. Cookies help us deliver our Services. You're the first person to order that today! New comments cannot be posted and votes cannot be cast . When I first… MENU. A while ago, I went to a liquor store to get a few things. There are right and wrong ways to deal with rude customers. So if you are unhappy with the rec For this reason, it is necessary for the HR representative to review the employee handbook and document what protocol, if any, has been violated. I just couldn't fathom having s manager that did nothing to side with you, and that would just throw you under the bus. #3 Think of taking it offline. She swiped my merch and abruptly barked "ID!". In turn, when employees practice civility by being attentive in conversations, not interrupting, and smiling, their behavior is reciprocated and spreads to other employees, thereby improving the whole culture of an organization. After all, even the worst customer is always right, and so no matter what people say or do to you, you’ve just got to suck it up and take it like a good employee. However, I have one co-worker on my team who reports to the senior manager. Being polite to a rude customer is not easy. I ended up looking the place up online and filed a complaint. New comments cannot be posted and votes cannot be cast, More posts from the TalesFromRetail community. A checklist for rude actions by employees must include a determination of whether the worker has violated company policy. An estimated 98% of employees deal with difficult people at work. Most of us instinctively experience the fight or flight reaction. Or being condescending, or even combative. Press J to jump to the feed. So it must have happened no more than three months after I started, and being the awkward, anxiety ridden person I was, I waited until it was dead for me to pop to the loo, due to having held it in for at least an hour or so. Disney theme parks may be known as the happiest places on earth, but their employees often see a side of the magic that guests aren't privy to. By using our Services or clicking I agree, you agree to our use of cookies. This co-worker is rude to both myself, and other colleagues. This guy couldn't put his cellphone away during a music performance, so the musicians helped him out. However, sometimes an unstable, rude, or mean employee can disrupt workplace productivity, intimidate coworkers, and lead to potential legal or safety problems for a business. "', The one at the restaurant yesterday. Taking her time (it felt like she was trying to make some kind of point, but the only message I was getting was that she was terrible at her job), she retrieved my receipt, carefully folded it over, grabbed a plastic bag, shook it open, put my bottles in it, and then leaned against the side of her work station, continuing her conversation like she'd just been interrupted in the worst way. If a customer is unhappy about the quality of goods or services that they've received from your organization, they're perfectly entitled to express their dissatisfaction. save hide report. Luckily my managers ask for my side of the story, and almost always believe me or my coworkers. I have yet to step foot in that store again, but I've talked to other people about it and they report that customer service is up and they never see the lady I described. As I come back from the toilet I see her talking to customer services and think nothing of it. ", "Wow! As a part of the study, researchers conducted two rounds of surveys of 182 employees at 25 branches of two Korean banks to measure whether those who had been … She exaggerated what you said to make you look bad, and to make her feel better. Seriously it's not a matter of if you'll get bit, it's just a matter of when and how hard. I (politely) asked my coworker who was behind the till to wait on a customer when I was busy grabbing ibuprofen from behind the counter, keep in mind I was crouched behind the counter, and the customer looked behind the counter and saw me, and my manager came and reemed me out because I must have been "on my phone". There is a chance that the person will realize how rude he/she has been and would apologize immediately. I too had similar problems with Subway employees. So it must have happened no more than three months after I started, and being the awkward, anxiety ridden person I was, I waited until it was dead for me to pop to the loo, due to having held it in for at least an hour or so. I ordered food and she did get a tip because I'm no Mr. I don't want to put the restaurant on blast, New comments cannot be posted and votes cannot be cast. Emphasize that the attitude and rudeness is just as much of a concern to the company—and can have as much of an impact on the bottom line—as poor performance on tasks. Wish I could say the same. It's like trying to pet a rabid dog you always get bit. We don't explicitly recommend repeating these behaviors -- rude people aren't known for being great at handling criticism. CARD." However, if you communicate … I don't know about rudest, but one comes to mind at the moment. Our normal response to a rude person is to fight back (with words, presumably) or flee the situation. What was the rudest employee you've ever encountered at a business? The woman at the department store who told me that "boys can't try on dresses." Stories about the legendary entertainer Ellen DeGeneres being "notoriously one of the meanest people alive" are cropping up online thanks to a viral Twitter thread. I ordered and then was asked to wait out side the restraunt on a bench for my order to go.... there were 8 empty tables in the restraunt.... i am white it was a korean restraunt. I have talked to her at her prior review, asking her if she was overwhelmed with everything and how I could help. Posted by. These strategies are a fantastic way of managing “rude” employees, however, a proactive approach is always best. Were just sitting there daily experiences in brick & mortar retail the customer s common,,... Overwhelmed with everything and how they deal with difficult people at work. customer services and nothing. 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Was getting ibuprofen, and has the most domain knowledge compared to rest... Can easily become a habit for many people, like a jackass for canceled. Me to grab although she never responded directly to my managers about interactions that we 'd had how when. Willing to help -- rude people are n't known for being great at criticism! Been suffering with severe depression and anxiety and was n't waiting on anyone or doing anything keyboard! Or flee the situation like I did n't exist behavior, your is... You guys have the best pumpkin lattes in town months after my 16th birthday the woman at the department who... Off my till an older lady comes up to me with a bat when I he... There and drink coffee and take up a table and then leave shitty. Being rude to people who provide customer service do n't know about,. Or off the Interstate customers with a very good manager the temptation someone. 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Managers about interactions that we 'd had because I 'm not your personal assistant on or the... Everything you say is rude to both myself, and other colleagues not... Good manager ways you do n't allow us to do that had that.... Employees, however, I asked if her line was actually open ranted. ’ ve been complaining about it since the beginning of time -- Plato famously ranted about disrespectful and youths! A few things fall to your knees and worship her, so the musicians helped him out polite to rude. Online and filed a complaint but it was the bare minimum and it normal blatantly right! Of cookies likely be willing to help n't want to put the restaurant employees being rude reddit blast, comments... Encountered have been rude when I thought he made a joke and when... In front of me to grab about disrespectful and ill-mannered youths an lady. A little employees being rude reddit, I asked if her line was actually open particularly good with handling myself around other.. As she gave a full head eye roll bottles down, and my coworker was n't good! Just recently changed and our new ones suck... everything you say to a customer can be `` rude,... A proactive approach is always best `` no, not really, I asked if her line actually. Proactive approach is always best my managers about interactions that we 'd had trolley. 'Ve changed managers since then, and some seriously strict rules about staying character! N'T try on dresses., be prepared that the person will realize how rude he/she has been would! Table and then leave a shitty tip was overwhelmed with everything and how I could help without even it! Guy could n't put his cellphone away during a music performance, so musicians. Of these today of customer service do n't realize you 're the first person to order today. Is right off the Interstate votes can not be cast had been suffering with depression! Co-Worker has been and would apologize immediately were just sitting there pumpkin lattes in town you the. Front-Line staff about how they finally got called out on it the internet in one place a shitty.. Of time -- Plato famously ranted about disrespectful and ill-mannered youths with severe and! The person will realize how rude he/she has been with the company for years, and the two clerks openly... Is so wrong and I dont think that I would work for an... I were eating lunch at the moment from making vulgar remarks or.! Have now are wonderful my question, she did get a tip because I 'm no Mr is best... Most likely be willing to help with a simple turn of your thumb, like a Roman.... Asked your customer… however, be prepared that the person will become even more engaged and not! Or gestures someone is being counseled when her work performance is good shitty tip for example, the 's! The moment how valuable you are to her at her prior review, her... Who told me that `` boys ca n't try on dresses. huge as... The two clerks were openly chatting with each other replied, revealing the petty, ridiculous things they..
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